Lowe's Complaint - Criticism
MOORESVILLE, NORTH CAROLINA -- Today was the last straw!!!! I will never shop at the Waterloo, Iowa or any Lowe's Home Improvement store again! NEVER! It has been a three month nightmare dealing with them about carpeting, paint, plantation shudders etc etc etc.. I have never seen such incompetence in my life in dealing with what should've been an easy transaction. Because of their incompetence I h ave been delayed for three months in moving into my new condo. Phone calls never returned, lack of knowledge abut my particular orders. Every time I would go to the store, ( a half an hour drive form my new condo) a new sales person would look up my record and either add or subtract information without my knowing it. at one period of time a young woman told me I was "dead" wrong as to what kind of Pergo flooring I bought. I never was able to convince her that I bought Berkshire Cherry and not Oak. I was charged over $4000.00 for items I never bought. I was asked to see the receipts for those item before a refund would be given. Only after a thorough investigation did the store realize they had charged me and not the person who actually bought the items. Today I received the plantation shutters (after waiting almost four months) and when I took them out of the hugh crate they came in, they didn't fit my windows. I called the store and asked for the manager who was of course "terribly sorry" about the mistake and had the nerve to ask me if I wanted to keep them. I couldn't believe she asked me such an absurd question. Later this evening I again called the store and as usual spoke with a "new" manager who had no idea about what was going on in regards to my case. He said that when I brought the shutters back to the store he would refund me. The crate they were delivered in came in a 30 ft. semi-truck. The crate is approximately six feet tall and five feet wide and I estimate three hundred pounds. When I told him this he said that Lowe's could pick them up but there would be a $45.00 charge. I demanded that they come pick the shutters up and that there was not to be any charge! These are only a few of the incidents that I've endured for the last three and a half months. But never again, because as I said I will NEVER EVER deal with Lowe's again. I have encouraged others to not shop there also. Two of my friend are doing extensive remodeling to their offices and after hearing my story have decided not to use Lowe's. One was for 1.6 million and the other for just over $2.7 million. They don't deserve the business. When it comes to Lowe's consumer think twice ;no maybe three times before spending your hard earned cash with Lowe's. Maybe the name fits their customer service.