Alamo Complaint - Yep, they ripped me off too!
LEICESTER -- Yep, they ripped me off too!!!
Last month, October 2010, I rented from Alamo UK. Made the booking on the internet, easy enough, picked up the car at the airport in the uk, easy enough..
What they didn't point out to me on pick up was that they had loaded extra insurance onto the collection sheet, which I was asked to sign.
I returned the car 12 days later and got a NZ$300 loading on my credit card.
I emailed them, as I was back in NZ by this time. It took them 10 days to answer, and they told me I had been offered extra insurance for the excesses (colision damage) and accepted it.
Total lies. In fact, I had actually taken out insurance elsewhere with another company for the excesses.
Don' trust these guys. According to VISA, I have a slim to zero chance of getting any refund, because I actually signed the agreement.