Frontier Communications Complaint - I HATE FRONTIER
I am so fed up with this horrible company. We got stuck with them due to Verizon selling out to them. Our phone has been out of order for over a month. Every time I call they tell me they have already fixed the problem but the phone is still not working, so they put in another repair ticket. Sometimes its at least a week before they can get out to "repair" the line. I call at least once a week. I am using all my minutes on our cell phone plan just trying to get a working phone. When you call customer service they are rude and treat you like you are wasting their time.....isn't that what they are paid to do??? When we had Verizon and they came to repair the phone they would always call or stop by the house to let you know what the problem was and give you their card. The only way to find out if Frontier had been out is to call the repair line and get treated like crap again. They are supposed to come out again tomorrow and if the phone is not working I am going to cancel the phone service and get a cell phone booster for the house and go with cell service only.
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