EMachines Complaint - Poor Warranty Service
I bought an eMachine desktop computer just under a year ago. Why did I buy an eMachine? Simple, I have a 10 year old one that my son to this day is still using, a bit slow but it's never had an issue. So I figured I couldn't go wrong. Boy was I wrong.
Started out fine when I bought the computer. Then it would randomly lock up, then not only did it lock up it would randomly shut off by itself. So I took it to my computer repair man. He did a diagnostic, contacted eMachine as the computer was still under warranty told them what he had done and what he felt was wrong with it. We shipped it to them, my cost of shipping of course. They had it a week, shipped it back stating it was the power source and that had been replaced and they had booted the computer up and it worked fine. When he got the computer back, computer wouldn't boot. Imagine memory modules were not locked into place but yet they had booted it at the company. My computer man returned the computer to me and I had it three days. Guess what? Locking up again.
So my computer repair man contacted them again. We shipped the computer back again to Texas, this time at their cost. Got the computer back yesterday, after two weeks, this time they replaced the hard drive and said it's working fine. Plugged it in, booted it up and it LOCKED again! Not fixed. Contacted them again this morning. It is now back on it's way again to Texas for a third repair. Thank God it's under warranty and thank God for my computer repair man dealing with eMachine company because so far he has made them pay, except for the first time, all shipping costs. For the amount of money they have spent shipping this computer between Texas and Miane they could have replaced the entire thing for less money.
I will never recommend an eMachine to anyone again nor will I ever purchase another one. Makes me wonder now why the place I bought the eMachine stopped carrying them?????? Think they might have known something?