ACER Compliment - 4+ Years and No Problems
I bought my first Acer over four years ago and have not had any bad hardware related problems. I bought the Acer because one of my friends (who I really trust with respect to electronics) has one that has always worked well for her. The biggest thing that I LOVE about my Acer is that it is not prone to heat issues (like every other laptop I've used). And I'm bad ... I had to replace the fan on my old laptop 3 times because hair would get caught up in it.
I bought an Acer Netbook about 1.5 years ago and have not had any problems with either. However, if you are considering a Netbook (AT ALL, not just Acer) you should remember that they are not made for programs that require a lot of processing power! (including Microsoft Software ... it works, but only if you're not doing much else) Netbooks are made for browsing the interNET. I use mine mostly for streaming TV & Movies and working on my webpage or research papers (1 instance of Word/WordPad and 2 of Firefox).
I can honestly say that I have never had to deal with their Tech Support (mostly because I can fix many things myself).
SUMMARY: Acers are GREAT in my book!