Bally Total Fitness Complaint - Run, Don't Jog, Away from Bally Total Fitness Contracts!!!
NORWALK, CALIFORNIA -- Despite being very hesitant to sign a binding membership contract for a gym exactly because of the horror stories I'd heard about Bally Total Fitness' poor customer service track record and fee controversies, Bally's was the only gym close to my house at the time, and the 3-year contract is all they were offering to new members. Since then, I have been a loyal customer to BTF for nearly the 3 years, never missing a payment in that time. This past September, I moved to a different state that has no Bally's available anywhere in my area. I followed every step and stipulation regarding cancelling my membership once I moved, correctly and timely, i.e. sending the required written notice plus a copy of my lease showing proof of my new residency within days of moving in. From my first phone call to them asking for the address to where I was to send all of my cancellation request information, I was given the wrong address and incorrect information about the cancellation fee pertaining to my situation, and every phone call since I have been consistently given incorrect and/or conflicting information about the cancellation process and and my membership cancellation status. Two managers have told me to expect a reimbursement, however, I received a bill in the mail instead, a month after I submitted all of my paperwork. I called and disputed the bill, not understanding why I had an outstanding balance in the first place (I was ALL PAID UP before I moved), and no one could explain it. I have made at least 5 lengthy phone calls since mid-September (they will put you on hold for 30-40 minutes, easy), and here I am, today, STILL without official on-paper confirmation that my cancellation has been settled. Even though another manager promised to call me back to update me on the status of things, I haven't heard from anyone since October 7th. So, I called today (November 23rd), and what a surprise! They have a completely different amount due, and this time a firm NO on any form of reimbursement, again, more conflicting information, saying my cancellation had been processed incorrectly the first time around (by them), and that this time, the new amount due is correct. This has been a nightmare, especially since BTF can and will go after your credit for the smallest balance due, which I am doing everything in my power to avoid here. I have been a responsible, loyal customer, and you wouldn't know it by the way BTF has handled my cancellation process request. I am writing this as a cautionary tale to anyone considering getting a membership at Bally's. Save yourself a world of run-around and heartache, and go with another gym, one that doesn't bully it's customers into signing LONG membership contracts with mafioso fine print, then ruthlessly try to penalize them when there is an unavoidable life change that would require the contract to be dissolved. They are, in my opinion, unscrupulous and greedy, trying to nickel and dime their loyal members, and for what? THIS IS JUST A GYM, PEOPLE!!! Lest they forget. It should be a simple as this: You don't pay? You don't get in. BTF has the WORST customer service, and has treated me like a number, not a name. I will tell all of my friends and family to NEVER walk into a Bally's, and if you get sucked into a deal with them, take heed, you have been forewarned, and God help you if you move or die within the time frame of your contract. Run, don't jog, away from Bally's.