Therma Spa Complaint - Do Not Trust This Company
We have owned our hot tub for several years now. We love the spa we love having the hot tub itself. Our problem is 2 times our circuit board has gone out. The first time we were told several times we had a repairman coming to fix it. They would never show up. Then it was well they can't show up we don't have the part in stock. This went on for about 3 months. Finally a very nice guy came out fixed it and we were back in business. We chalked it up to well they helped in the end it was a bad experience but all companies have issues sometimes. Well here we go again. Our circuit board went out we have been waiting for over a month already and guess what they don't have them in stock again. I was told you will have the board ship on the 19th. I called today and guess what it didn't ship they still do not have the part. WHAT!!!! how can you own a hot tub company and not have circuit boards. They think they might get them on the 1st of December but they are not sure and then it will ship hopefully the same day but we really don't know. Please they tell you something get you off the phone I am not really sure I am even calling a company. I think they have one guy answer the phone and make up names so it looks like they are a big company. I can't wait to see if "Terell" will really get me my part on the 1st or what the next excuse will be.