Dell Computer Corporation Complaint - Will Never Deal With Dell Again
Let me start from the beginning. I purchased an Inspiron 1545 from Dell in July 2010. After a few days, the computer went berserk and I had to do a system restore. I had received a lot of issues with the computer, from it running slow, to certain computers not functioning, or crashing. And at first I thought maybe it was a bug with Windows 7, since the computer was new and hardly had anything on it (and no, I didn't download anything to get a bug or virus or anything odd). In September, I got the horrible BSOD, and finally decided to contact Dell Tech support. Now, I had tried almost everything with this computer to fix it, including getting a registry program. The Dell Tech looked at the computer (through that tool that allows you to take over your computer) and told me to download a file from Dell and all should be well. It wasn't. It kept crashing, taking forever to load, and another BSOD occurred. I put in a request, and then a long, horrible interaction with Dell began. To make a long story short, Dell Tech could not figure out what was wrong (and the BSOD happened 2 more times). A representative offered to give me a replacement computer. This was on October 5. I never received the computer...and when I say never, I mean, up to this point, I haven't received it. It was sent to the wrong address, held up for unknown reasons, and I just kept getting the run around. I would be told "oh, it's in production, it will be to you in 8 days." Now this has happened quite a few times since October 5, 2010. When I contacted them for the 100th time on November 9th to see the hold up, I was told, oh, it's coming. By November 18, I attempted to contact Dell again. I found out the order was cancelled (and no, no one bothered to call me) because the computer was no longer in stock. Confusion!!!!!! I received an email that stated it was no longer in stock with a webcam in the color I originally purchased...so I told the representative I didn't care about the color as long as I got the Inspiron 1545 as I was promised to replace the defective one that was originally sent to me. The representative responded stating that the model wasn't available at all with my original specification in any color, and offered a "similar" computer, a N5030, which I couldn't even find. I explained that I've been waiting on this computer for over a month, and I didn't want a "similar" (no, not better), computer. I asked for a refund, and was told this wasn't an option. I called customer service and was told the same thing. Then was placed on hold for 10mins waiting for a manager. I finally hung up in frustration. This just happened earlier today.
Not only did Tech Support not seem to know what was going on, but Dell refused to send the replacement computer. And now, they refuse to send me a refund because it's after 21 days from the original purchase? That doesn't make sense, they are the ones that constantly screwed up. And to top it off, the computer isn't even available anymore?!
Between being bounced around different departments in India (the only time I spoke to anyone in the US was to be transferred over to India), being hung up/disconnected in online chats and in the middle of telephone calls (this literally happened 3 times in one day and I kept calling Dell back to back to back), from constant emails, and phone calls, I find Dell to be utterly horrible in their customer service. I am currently complaining to any and everyone in regards to my situation. Ironically, from doing some research, I am not the only one who has experienced a situation like this. Not only did Dell's laptop suck (it was defective), their customer service fails to make amends with the customer...although we know they can.
Please, please, save yourself from months of stress and frustration. I've been dealing with this situation with Dell since September 2010, and have been waiting for my replacement computer since October 5, 2010, and to find out on November 22, 2010 that all of a sudden the computer isn't even available. They didn't offer a better computer or a refund, and they denied my request for one. The most they gave was "sorry for the inconvenience." Really? I'd say it is way more than an "inconvenience"