GNC Complaint - Inexperienced Sales Staff
SANTA ROSA, CALIFORNIA -- Here is a copy of the letter I sent to GNC:
I am writing in regards to a horrendous experience I had at 2 of your Santa Rosa (CA.) stores today. I went to the Santa Rosa Plaza (Mall) store to buy a small container of protein powder for a client. Upon checkout the cashier, a very young guy, tried to up sell me to a larger size. I said no thank you. Then he tried to sell me a multi vitamin. I said no, I really need to pay for this and be on my way. He continued to try and sell me just about everything on the counter at random until it became a game for him. I could not pay, he would not let me. And all the while he kept looking up front to see if his co worker was watching or listening. So, I left, angry, with out buying anything. On the way out of the store, I passed the co worker and asked who the manager was. He said he was the manager. I told him I consider the cashiers actions harassment.
THEN, I went to the Codingtown GNC in Santa Rosa. As I walked in there was another very young guy with his back towards me. He did not know I was there. He was on the phone with what obviously seemed to be the Plaza Store, telling them “well, if he comes in I’ll take care of it and let you know”. He got off the phone and I told him what I was looking for. He proceeded with the same harassment. Instead of showing me the product, he tried selling me something else.He took a very defensive posture towards me. I briefly told him what had just happened. He said it was their job to sell. I told him that is not sales, that is harassment when you don’t let the customer leave or talk. He then said, and I quote “whether you like it or not, I will be doing the same thing to you here”. I said I was leaving, and he said “good”. I told him I would be contacting GNC’s offices about this. He said “fine”.
Now, I am a mature man, and am not off the streets, and do not display a temper or rudeness. I have am a part time fitness trainer, and manage the hospitality division for a large winery full time. I have never, and I say NEVER, seen such immature and horrible customer service. If any of my staff every treated a customer in such a way it would be their very last second employed by us. And I should know as sales is my job.