Kaiser Complaint - Kaiser denied MRI because"it is expensive" (doctor's words)
SOUTH SAN FRANCISCO -- A Kaiser Dr. finally prescribed an MRI for my lower back when I began showing nerve damage, never mind I've been suffering from back pain since the age of 26. It takes nerve damage people so if you need an MRI then say you have nerve damage, as evidenced by the numbness in my legs.
Anyhow, I also had upper back/lower neck pain and requested that area have an MRI as well in the same visit rather than my having to take more time off work to have it done on another day, and hopefully before nerve damage happened.
I was denied by the Dr. and the MRI was not granted until I asked for the denial in writing. So ask for denials of care in writing! I asked the reason for her denial and she said " because it's expensive". Even if that's the reason and I know and she knows it, I couldn't believe she said those words, but she did. As a side note, the MRI techs said it is not that much more expensive to combine the tests.
Now I am truly afraid to trust Kaiser for any back surgery, so I live in pain every day. I have been denied other insurance due to my existing back condition. When COBRA runs out, I'm screwed.
My advice to anyone/everyone dealing with Kaiser. You MUST do your own research, and DEMAND care. It is stressful and I left Kaiser crying but you have to do it. I understand You cannot sue Kaiser in most cases because your policy calls for arbitration. If I had any other choice I would get other insurance.