I have had Progressive Insurance for 6 months. Just this week was in a minor fender bender, other car fine mine had minor damage. Called into 800 number and gave description of event. Was called next day and gave another recorded rendition and then told at the end that I DIDN'T HAVE COLLISION! Nowhere on my policy did it say that coverage wasn't included until I got to the declaration page (which was never provided when I signed up) and there was everything BUT collision! I am sure that online I signed up for it, as I was copying my coverage from my previous insurance company Allstate. I will be initiating a policy with them again and NEVER AGAIN WILL I HAVE ANYTHING TO DO WITH PROGRESSIVE!!!!!!