Fromyouflowers.com Complaint - Do Not Do Business With From You Flowers - Delivery Error, Unsatisfactory Remedy
Delivery Error, Unsatisfactory Remedy - Complaint
OLD SAYBROOK, CONNECTICUT -- A Thanksgiving centerpiece ordered 11/17/10 to be delivered 11/24/10 was actually delivered on the 17th. Had to convince the Cust Serv representative the next day that a replacement delivery was warranted on 11/24. She finally agreed, but it didn't happen. Many apologies, blaming the local florist's computer system, can't get a delivery until Friday (yep, the day AFTER Thanksgiving). When I complained, the representative offered a refund of my $15 service fee. Unacceptable. Then he offered 50% off. I demanded a full refund, AND delivery as soon as possible. Nope, they couldn't (wouldn't) do it.
I cancelled the entire order, and apologized profusely to my out of town friends that their Thanksgiving table would be naked. DO NOT DO BUSINESS WITH THIS COMPANY.