Bally Total Fitness Complaint - Terrible DISHONEST COMPANY------Poor Service
Worst company ever!!!!!!!!! Don't ever sign up with them, it is not worth the grief at all. They are the most dishonest THIEVING COMPANY that I have ever been with. First off, they have you sign a three year contract and don't mention a thing about it. They don't tell you their opt. out policies until it's too late, well actually I never told about them at all. Then they claim to change your rate to a lower rate at the facility and they never do (to try to keep you as a customer after your contract expires). Then when I finally cancelled, I ended up being billed for two extra months even though I was already signed up through another gym and customer service was literally USELESS!!!! The system keeps looping you so it's so hard to actually talk to someone then she refused to credit my acct. and proceeded to ask me how she could keep me as a customer even though I already explained to her that I already signed up to another gym. WORST COMPANY EVER!!! WILL BE CALLING BETTER BUSINESS BUREAU and I suggest you do the same if they screwed you too.
I will be posting on Facebook to get the word out to not become a customer of BAllys. Not to mention that their facilities are old and their equipment is often broken.