Dress Barn Complaint - Demeaning Sales associate
YORKTOWN, VIRGINIA -- I just want to vent about an incident in Dress Barn in Yorktown, Va, I must first say my first experience with a Dress Barn Sales Associate; was very enjoyable, so when I was happy to spend my money there for the first time. My second time dealing with a sales associate initials: T. S. was bad from the phone call about a jacket that I really liked so the first assoc. found the jacket in my size, so when I came in sales assoc. T. S. called with had a nasty attitude, and when I came into the store, she did not even address me or look at me, I let her know I was in here to pick up the jacket, and make an even exchange since I really like the second jacket. I tried the jacket on looked around and she was nowhere to be found, when I finally saw her in the back of the store hanging up clothing I said are you going to help me? She came back still not engaging me as a customer, I told her that she was rude with me on the phone and said very loudly no I was not, then when she saw I had my pen out to write her name she said: My name IS T. S., as implying I know you are going to complain about me, so when I left she said Thank You like it hurt her to say the words and I said under my breath...Hmhm... and she mocked me and I said B....you have a serious problem and left the store and called cust svcs. and she had already notified customer svcs, and they were also rude and hung up on me, saying I was being irate and she disconnected me also, I feel as a paying customer that I should have been addressed with respect and not feel like I did not matter as a customer on both ends. I was so happy by first experience, but after this experience with the sales Associate, and customer service, I will not return to them again and I did return over $300.00 worth of merchandise. There are plenty of other stores that will be happy to get my business.