Sprint Complaint - Automatic monthly payments = FAIL
SAC, CALIFORNIA -- I am the account holder for a Sprint account. I have a family plan which included myself, sister and mother. I recently got married and my mom decided she wanted to take over the account. We went down together to a Sprint store to have my mother take over the account. Turns out if she took over the account she would have to renew a 2 year contract. Since she didn't want to stay with them for 2 more years she and I decided to just keep the account under my name and she will just have the payments taken out automatically each month. The Sprint worker took my mother's account information for the automatic billing system and even changed my last name to my married one. Also since I was removed from the plan they didn't need data so Sprint lady removed the data plan and put them on a plan that was cheaper than the one before. The following month my mother gets the bill stating over a hundred dollars of fees. Turns out unless you read the fine print in the contract --- you will realize that you should wait until the billing cycle ends before changing plans. They charge you this fee for changing plans before the next billing cycle WHICH the woman at Sprint never reminded us or warned us. My mother was about to blow about the bill being so high.
Well after all this drama, my mother calls me a month later (today) stating that she got the email bill for next month for double the normal billing amount. I hop online and only see that for some random and unknown reason the automatic billing payment was no longer there. It said that I was not enrolled and I should enroll now. So I check the bill and see I was being charged a late fee for no payment for the month. I call Sprint and the representative over the phone had no clue why the automatic payment was no longer on the account. She transferred me to finance to solve the issue. The woman in financial said she will look into it before my phone call was dropped.
I am very unhappy with Sprint and this issue. I am going to go to the store and find out the reason why the automatic payment randomly just went away. I feel that I am not at fault and should not be responsible for these late fees. I hope my credit isn't hurt for this error that wasn't even on my part. I have been with them for almost 3 years and I've never been so unhappy with a phone company.