Electrolux Complaint - Bells and Whistles that don't work but they got my money shame on them
ST. PAUL, MINNESOTA -- Stay away from the Electrolux model EW30DS65GS5 Duel Fuel slide in range. This is an expensive piece of junk. Save your money. Was excited to have a double oven only to have my food burned and unedible. Called Electrolux customer service and received no help. People read off script. Had their service people out, no resolution. Had the service dept out from local famil owned company I bought this lemon from Warner Stellian and still the lower oven is less than adequate, it just doesn't work and empty words and several appliance repair people can't make the oven what it isn't ! Talked with Manager of store He was going to contact the Electrolux representative and get back to me. I never did hear back from Him. I placed this purchase in dispute with my credit card company and they couldn't help. I should say this stove was purchased in March 2010. As summer came to Minnesota, I did not use the oven much because we cooked outside and I had resolved the fact that I was ripped off by Electrolux and Warner Stellian, who highly recommended this stove and the sales representative said He owned one himself. (He must not use it). Now fast forward to Thanksgiving. I want to use the perfect turkey mode on the oven, this requires the use of a probe and when turkey reads 180 degrees your turkey is done. Well the probe must not work, instructions say to use the broiler pan and grid, and the roasting rack. The broiler pan will catch grease spills and the grid will help prevent splatters. The roasting rack will hold the turkey (pg 32). This was against my better judgment having cooked a turkey many times in my 37 years of marriage. But wanted to follow instructions, I was living the Electrolux dream. My oven was filled with spill overs, so when you opened the door to take out the turkey you were hit in the face with a cloud of smoke that burned your eyes and stunk up my house and the turkey had to be thrown out it was so dry. When we removed the turkey because I said enough is enough this probe must not be working I wanted to heat some rolls inside the oven while the turkey was resting because remember my lower oven doesn't work even though I had several service calls to correct the problem. So today I will begin again to try and get some satisfaction from the people who told me this was such a great product.