US Airways Compliment - Bad desk agent, but good resolution
I arrived at DCA 6 hours ahead of my scheduled flight, in an attempt to leave earlier. There was a 1pm, otherwise I'd be on my scheduled 5:30 to Greensboro. I told the gate agent I wanted to leave earlier, and she told me there was a flight, but it would cost $50. I paid, checked my bag and proceeded to security. In less than 2 minutes I passed a display with departing flight information - my new flight was delayed by 3.5 hours!!! Not 30 minutes, but 3.5 hours.
I went back to the desk, couldn't find this woman who neglected to mention the delay, but spoke to another guy who suggested I stick with the change since there was no reason for the delay it could be moved back to an earlier time. I was annoyed, because it wouldn't have hurt this lady to mention the "earlier" flight was not leaving anywhere close to the scheduled time.
I did get home on the flight which left a good 4.5 hours late. My original flight was late too, but only an hour. I did write into US Airways, explaining how I don't fly with them as much as I used to as I don't live in their hub market anymore. Also wrote how I'd never had such bad service with them before. However, they did refund my $50 after an "investigation". Thanks US Airways, I'm glad to know you are willing to listen to your passengers and their experiences.
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