Vonage Complaint - Vonage - Fraud Company
I am having real issues with the company advertisement and customer service.
Summarizing the case, Vonage signed me with false and misleading advertisement of unlimited international calling. After a while, their usage department sent an email saying that I need to check my minutes as my usage was more than permissible usage which is 3000 mins. I tried to search everywhere this 3000 in their original contract but could not find and they also fail to explain where is it mentioned on their website. They just told that they have sole right to change the usage minutes.
One fine day, my plan has been upgraded to double the original plan and I have been told that if I check my usage minutes for two months then I can switch back to my original world plan. To avoid all the hassle of new connection, I continued with Vonage and bring my minutes to 2800 for continuous two months.
After that I contacted Vonage again to change my plan. Customer service doesn't have any authority to change the plans. After 4th customer service call, some sane representative told me directly that they can't do anything and I need to respond to email that I got from usage management department. They don't have any phone no.
I replied to Vonage usage department email, asking them to revert my plan to original plan. I have got a quick reply that my plan can't be reverted back because their normal usage average is 1500 minutes and my usage is still 2800 and I need to wait for another two months and bring my usage to average limit.
This is heights of dissipating misleading information and false advertising. You can't compare unlimited minutes with 1500 minutes a month. And if 1500 minutes is the limit then that should have been told the first time. They impart incomplete and wrong information.
- A former Vonage customer