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Tiger Direct Complaint - Bait and Switch Online - Purchase of Laptop
Purchase of Laptop - Complaint
Selected a laptop, when checking out, the price changed.
Called and first they told me it was out of stock, but the website did not say it was.
Then they told me it was in stock after further review, but would not sell it to me unless I purchased the extended warranty.
Classic Bait and switch.
Called and first they told me it was out of stock, but the website did not say it was.
Then they told me it was in stock after further review, but would not sell it to me unless I purchased the extended warranty.
Classic Bait and switch.
Comments:
Posted by mrvw on 2010-11-26:
that's not bait and switch
Posted by Prince-Caesar on 2010-11-26:
yep sounds about right to me. Wow really? Now they even FORCE you into buying these pointless warranty scams. WOW.
Posted by littleshorty on 2010-11-26:
Actually it kinda is a bait and switch. Bait and switch is offering a product at a certain price and then trying to sell something else at a higher pice. In this case they are trying to sell a warranty for a product to make more money
Posted by Starlord on 2010-11-26:
Shorty, my dear, that is upselling. While many people don't like it, it is legal, as all they are doing is trying to get you to spend more money, and you do have the right to say "No."
Posted by littleshorty on 2010-11-26:
They told the OP that they had to buy the warranty if they wanted the laptop at a certain price
Posted by Prince-Caesar on 2010-11-26:
starlord, you must have missed the part where the OP said they would not let her purchase if without buying the BS warranty.
Posted by Starlord on 2010-11-26:
No, I didn't mniss it. It still is not bait and switch. In these forums, I have seen everything BUT bait and switch called B&S. Thank you for your input. While the salesperson did not correctly describe the transaction, it was a very clumsy attempt at upselling. I worked in an electronics store once and a guy came in wanting to buy a set of speakers. When I got through,he had purchased a whole new component stereo system. That was not bait and switch, either, but a masterful example of upselling. m If I had told hime we were out of the speakers he had in mind, but had a more expensive pair, THAT would have been bait and switch, and then only if we had advertised the less expensive speakers.
Posted by littleshorty on 2010-11-26:
Well, I can see the bait part, but there's really no switch part.
Posted by Prince-Caesar on 2010-11-26:
ummm Starlord, upselling means that you are able to convince the customer to purchase other items. There's nothing wrong with that. but falsely telling a customer that they HAVE to purchase the extended (OPTIONAL) warranty, or they can't buy it....it IS bait and switch. They are offering a product A at price A, but have to purchase product A and B to get the price for product A. Thats bait and switch in my book.
Posted by ript on 2010-11-26:
Bait and Switch definition:
•a deceptive way of selling that involves advertising a product at a very low price in order to attract customers who are then persuaded to switch to a more expensive product.
Google all definitions.
•a deceptive way of selling that involves advertising a product at a very low price in order to attract customers who are then persuaded to switch to a more expensive product.
Google all definitions.
Posted by madconsumer on 2010-11-26:
i have used tiger direct many many times to purchase computers, software and other realted items. whenever i have been asked to purchse an extended warranty, i simply say no thanks, and the proccess goes on. never have i been pressured into buying it.
Posted by tnchuck100 on 2010-11-26:
"...but would not sell it to me unless..." - That IS Bait & Switch.
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