Toys-R-Us Compliment - False advertising - advertisement of a thanksgiving evening sale
SANTONIO, TEXAS -- To whom it may concern,
On 11-25-20010 there was an advertisement in the local newspaper stating that Kids-R-Us would be having a sale at 10:00 Pm Thanksgiving evening. I noticed a deal on a swingset priced at $79.00. Earlier I went online and Googled and checked the Kids-R-Us Storefinder, called the stores and got a busy signal. I figured that it being Thanksgiving there would be no one at the stores until the advertised opening time. At 9:00 Pm I went to the store that I could find on the store finder. There was about 20 to 50 people waiting for the store to open. I looked closely into the store and seen that it had been closed down, even thou the signage was still in place. I went to the next store listed online and the address no longer existed. I stopped at a convience store close by and asked the attendant if he knew where the store was located (it being dark and thinking I may have missed it) at the time he was talking to another man telling him that there was another store at Blanco Rd. I told them that I had just come from that location and the store was closed. I went to the third location and had the same result. I finally stopped at a Wal-mart store close by, decided not to wait through the crowd. While I waited outside the store for my daughter, there were people going into Wal-mart talking about not being able to find the Kids-R-Us store. So after 2 hours and half a tank of gas of trying to find one of their stores so I could take advantage of the advertised special. I figured I would wait til the next morning and contact their national customer service to see if their advertised would be honored. I talked to an unbelieveing Manager and was told that I would not be able to talk to anyone higher than her, but she would give the complaint to her suoeriors and it would be reviewed and they may contact me to let me know if their advertisement would be honored. It turns out that Toys-R-Us no longer has any Retail stores in San Antonio that a person can walk into to buy merchandise as large as a swingset. They do have stores supposedly in strip malls that you can order such things from, but will not honor their advertised specials. It seems That someone in their "Organization" likes to play bad jokes on their patrons. So anyone buying anything from kids-r-us or Babies-r-us may be in for a similar GOOSE CHASE. The listed locations in San Antonio are -7140 Blanco Rd.(my first stop),321 NW loop 410,(busy signal, 2nd stop)1803 Vance-Jackson Rd.(3rd and final stop). I could have drove another 30 miles across town to their last listed location on SE Military Dr. but would not had found a store at that location either.