DHL Complaint - Worst Possible Service In Shipping - Ever
Surely my experience with DHL must merit some sort of award – if you have the patience read on...
Parcel containing 200 watches on van 08.45 for delivery to me. At this stage please bear in mind that I live less than half a mile from the main delivery depot
18.00 – No sign of parcel being delivered – contact DHL told that it could be on its way up to 18.30.
20.00 contact DHL about non delivery – told driver had called an left a card at 19.36 – very odd as I was in my driveway washing my car between 18.00 and 20.00 and there were five people in the house all looking out for this delivery.
DHL tells me that they will arrange for next day delivery – I accept
08.45 parcel marked out for delivery yet again
1800 – No delivery – contact DHL told that driver couldn’t find address – same driver that left the card yesterday!!
Nothing on tracking about delivery so I contact DHL and I’m told the parcel is in the delivery depot – I ask them to confirm this and when they do I tell them I will be there at 11.00 to collect – Guess what I get to the depot only be told that the parcel is not there but on the same van with the same driver as before apparently it has been on his van all the time. I ask them to contact the driver to tell him I have a hospital appointment and could he please leave the parcel next door with my neighbour – no problem and many apologies.
19.00 still no parcel – contacts DHL – tracking says still out for delivery!!
09.00 - Yet again the tracking still says out for delivery
19.00 – no parcel – contact DHL – asked to confirm my address for the fifth time and yes that was the address they had – which incidentally is an estate in the city built in 1934 and everyone knows it especially dozens of other couriers from whom I have deliveries on a regular basis (funnily enough one of them is DHL) Apparently the driver had gained access to the address but no one would sign for the parcel!!!!
09.00 - Tracking says out for delivery
By this time if I had any hair I would have been pulling it out. I leave a large sign on my door saying I had to go to a funeral and would the driver please leave with next door neighbour. Gets home to find a card say parcel delivered to neighbour at 16.28. Great I had just missed him by fifteen minutes – knocks on neighbour’s door – no parcel has been left – this is fifteen minutes after it was supposed to have been left. I immediately check the tracking – yes it was delivered and signed by the neighbour at 16.28 but twenty minutes later according to the tracking it has been returned to the depot undelivered. Checked with neighbour an elderly lady who incidentally has been taking my parcels in for over twenty five years – she says she has not signed anything.
1800 – contact DHL – tell them the driver did not leave any parcel next door – I am told he must have because it had been signed – I ask to see the signature I am told I have to make a claim – I ask why the tracking has it as being delivered and also being returned to depot as undelivered – told to make a claim – in fact the insinuation was that my neighbour must have it – my inclination is more towards the package having gone astray due to its attractive contents !!!