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Brother Complaint - This printer is a lemon!

Review by zerenia on 2005-03-20
I bought the printer for the built-in networking and the fact that there are three different color cartridges so that when one color runs out, all I have to do is buy a single $10 cartridge instead of a $35 tri-color cartridge. The automatic feeder works well and the slots for digital media are really convenient.

11 months after purchase the printer issues an Error 41 - Call Tech Support. The upshot - the printhead is dead and needs to be replaced for over $100. I paid $170 for the printer. Since I am under warranty, Brother sent a replacement printer. The replacement lasted two months and is now issuing the same Error 41. I did some online research and found out that Error 41 is a big problem across the entire Brother product line and the cost to repair the error can be greater than the purchase price of the unit.

I bought an HP 6210 - the photo printing is better, but I miss the media slots and the networking. But, the 6210 is faster and quieter, although the included software is pretty weak. I am very disappointed in the Brother and I am reluctant to ever buy another Brother product.
Comments:2 Replies - Latest reply on 2005-05-06
Posted by Anonymous on 2005-03-20:
Okay.
Posted by IintheSky on 2005-05-06:
Actually Brother takes a second only to HP in terms of electronics and printers. Both companies make their models into outdated technology in a very short amount of time. The result- a very difficult time repairing any of their products. Most of their product lines aren't to be considered as much more than placing ones money into "disposable" electronics.

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