HEB Compliment - Two Great Employees - employees

Review by doglovingreviewer on 2010-11-26
ROUND ROCK, TEXAS -- I am very pleased with the service I have received on two occasions from HEB. Both times I was looking for a "personal shopper". The first time, Nicole helped me, the second visit I got kathy. Both of these ladies were very helpful. Nicole wasn't quite sure what to do as a personal shopper, but once I walked her through the process, she did her job very well. She even had a conversation with me, and I figured out that she is the daughter of the previous owner of our house--wow! Kathy obviously had done this before, because she was quite comftortable helping me. She described all of the choices, as well as their prices, allowing me to make informed decisions. If anyone from HEB corporate reads this, please pass along my thanks to Nicole and Kathy from the store on O-Connor and FM620 in Round Rock. Please use my name so they know who is complimenting them.

Comments:4 Replies - Latest reply on 2010-11-27
Posted by Ben There on 2010-11-26:
I have never heard of a regular grocery store that offers personal shopper services. I am glad you got such great service!
Posted by Venice09 on 2010-11-27:
It was nice of you to have patience with Nicole and to make her feel comfortable. I'm sure she appreciated it.
Posted by Ben There on 2010-11-27:
I am curious to why you needed a "personal shopper" at a grocery store? Was it because you had a dog and could not enter the store (just going by your name)?
Posted by madconsumer on 2010-11-27:
very nice of heb to accomodate your needs!!

very helpful.

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