Big O Tires Complaint - Lost My Front End - alignment, new tires, oil change
alignment, new tires, oil change - Complaint
ESTES -- I took my car to Big O for regular maintenance/oil change, new tires and an alignment. I took off on vacation the next day. Get out on the highway and my front right wheel felt as though it was going to fall off, the front of the car was shaking violently. I slow down and the shimmy goes away. Speed up again, it's back. I decide to see my new grand child anyway, I'll just drive a little slower.
I take the car back, tell them what happened and ask that they look into it when they do my maintenance, they drive the car around, tell me it's ready and I ask if the front end has been fixed, and I am told that they can't find anything wrong.
A few weeks later, maybe 4,I drive over railroad tracks and the front end of my car comes apart. Ordinarily this is a very busy street, but it was empty when the car came to a sudden grnding halt! Both of my front wheels are turned out, in opposite directions.
Big O claims that the part that came loose, a bolt on the control arm, is something that they are not responsible for because they had no reason to ever touch it. I ask them why then, did the shimmy shake start when they out on my new tires and did my alignment. They said it was who ever was last to work on the car. I reiterated the point that they were the only people to touch my car and I had specifically asked them to fix it. They pretty much admitted that they never even checked it whe they told me the car was ok.
I pretty much had to let them put it back together, it was up on the rack and unmovable, undrivable. They said all they'd help me with is labor bot I had to parts and towing, because my description of what happened was in laymens terms, I said the whell fell off, but technically it was still somewhat connected.