Sport and Health Complaint - Membership

Review by Mahdi on 2010-11-26
GAITHERSBURG, MARYLAND -- Very briefly I can say that these guys(Gaithersburg Lakeforest Sport and Health) were not honest with me when I joined the club. I told them that I may leave Maryland to another state as I was new in this country and I was looking for a university to join in another city.
They told me that is fine and they take care about it once I was moving.
Now they say that they did not tell me that and I should pay for these 4 months that I am not using the gym.
Actually I did not read the contract very well and I trusted them and I gave them my wife's credit card information to charge and I should pay 4*70=$280

Actually I am telling all of my friends and colleagues about that, so they will surely lose members, that is the power of word of mouth.
Comments:4 Replies - Latest reply on 2011-02-17
Posted by Alain on 2010-11-27:
You can try to dispute the charge with your credit card company, but if the contract allows the charge they will probably rule in favor of the gym.
Posted by Anonymous on 2010-11-27:
Always read your contracts carefully before signing on the dotted line. If there is anything you question or do not understand, that is the time to ask for clarification.
Posted by Skye on 2010-11-27:
And don't believe anything they verbally tell you. They just want to make a commission, and will tell you anything to seal the deal. Always read everything before signing away, and if you don't understand something, and they are not willing to answer your questions, that's the time to stand up, say thank you for your time, and leave.
Posted by Sport&Health Clubs on 2011-02-17:
Hi Mahdi,
I am so sorry you had this experience. I have shared this with our management team. Please know that we take this feedback very seriously. It is our goal to provide the best member experience possible. Please feel free to email me at ourcommunity@sportandhealth.com if you have any additional concerns.

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