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GNC Complaint - Customer Service is Non-existent--Buyer Beware - Silver Biotics
Silver Biotics - Complaint
RALEIGH, NC 27614 -- On 11/22/10 I was talked into purchasing Silver Biotics by a pushy sales person. After reviewing the information about it online I felt uncomfortable taking such a product. On 11/24/10 I returned the unopened product to GNC wanting only an exchange. Since I could not find the receipt they would do nothing. I could prove it was purchased with my debit card since I have access to those records. They should be able to pull up a recent receipt since the "world" is computerized (except for GNC of course) and I had used my Gold Card.
I called customer service and they too would do nothing to help.
Online the return policy states that if it is a GNC brand they will exchange without a receipt under very strict conditions but if it is a third party brand nothing can be done without a receipt. So now I am out $25 and my only recourse is to throw the product in the garbage and never shop at GNC again.
They state that satisfaction is guaranteed but it is not.
I called customer service and they too would do nothing to help.
Online the return policy states that if it is a GNC brand they will exchange without a receipt under very strict conditions but if it is a third party brand nothing can be done without a receipt. So now I am out $25 and my only recourse is to throw the product in the garbage and never shop at GNC again.
They state that satisfaction is guaranteed but it is not.
Comments:
Posted by tnchuck100 on 2010-11-27:
"They state that satisfaction is guaranteed but it is not." - Consider this: It is THEIR satisfaction that is guaranteed, not yours.
Posted by raven2010 on 2010-11-27:
Sell it on ebay?
Posted by Prince-Caesar on 2010-11-27:
+10 TN. The truth is, they probably DO have a wat to back trace receipts, but why would they do that? they wouldnt do anything extra that would benefit YOU, only if it benefitted THEM.
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