Hotels.com Complaint - Charge when they say they won't
SAN DIEGO, CALIFORNIA -- THis company's web site showed a hotel in San Diego with high speed internet as one of the features. Upon arrival, the high speed was an extra charge of $25.00 per day. I refused to stay and hotel.com said they would refund my money. They didn't. They charge me for the stay anyway. They claim they aren't responsible for the misinformation on their website. They aren't liable for this mistake. I would never use their service again. They have lost a customer forever over their mistake.