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American Laser Centers Compliment - Treatment had no results / poor customer service - vella treatment
vella treatment - Compliment
ORLANDO, FLORIDA -- I AM SUBMITTING A COMPLAINT ON AMERICAN LASER CENTER LOCATED AT, 8751 Commodity Cir # 2, Orlando - (407) 770-5720
I paid $4,100.00 CASH, for 7 treatments in 4 areas of their Vella treatment which I was convincinly told would reduce celulite, tighten and rejuvinate skin on front & back of thighs, stomach and flanks. I went to my appointments every Saturday at 10:00 for 3 hours each session,,,,,the same tech worked on me each week,,,,,after the 7 treatments we were still not getting any results,,,,they measure, take pictures and document before each treatment,,,,,my tech said she doesn't understand why I have made no progress and would speak to the manager "Chelsea" and get back to me,,,,,after a week I heard back and they said they decided to give me 3 free sessions and do not understand and admitted I had shown no results,,,,,,,,i showed up for all three extra treatments and still No results !! ,,,, I made numerous calls (which I can prove from my cell phone bill),,it took a week at a time of everday calls to get chelsea to return my call, i did not ask for a full refund I simply asked for a partial refund of $1,500 to $2,000 ,,,,,,after weeks of back and forth conversations with Chelsea, she said she was sorry that they could not offer any refund and could only possibly give me another treatment. she said I signed a contract and that myself and the company enetered into my treatments in quote "GOOD FAITH" that the treatments would work on me, therefore they will not honor any kind of refund !! ,,,,,,i could have in "good faith" had them do the treatments before I paid, but companies do not run on good faith, they run on money ,,,,,,i paid $4,100.00 for something that did not work . The last conversation I had with her was in regard to the last statement above and I told her that is not satisfactory and why would I go for more treatments if it doesn't work At All ! she said she would have her regional manager call me. I told her I expected a call back within 24 hours and it has now been over 3 weeks ! every time you call the office you get a voice machine and have to leave a message or if someone does answer the manager is always in a consultation and even if I call daily and leave messages it takes weeks to get a call back ! yet when I went for my first consultation and showed interest, I was getting continuous calls to come in and get it done ! .....i have been in sales and marketing and customer service for 14 years and am amazed at the indecency of this company and their unwillingness to make good on a service that did not work at all ! and they have records and documentation to prove it ! in addition to the fact that my technician and even the manager has repeatedly acknowledged the fact that their treatment did not work on me ! ,,,i have done research and see many shady complaints on this company online and I am extremely upset! ,,,,, again I simply asked for a partial refund because I know they tried and took time and cost to do the treatments on me even though that is like still giving them $2,100 for doing nothing .....i truly had No results and paid over $4,000 cash. I am a single mother of three kids and worked very hard to save up money to try and do something to make myself feel better about me and now along with no results I cannot get anyone from the company to acknowledge my issue or return a call,,,, I simply get, well we are sorry but we entered into it with good faith and tried !!
please let me know where to go from here or what to do!
I paid $4,100.00 CASH, for 7 treatments in 4 areas of their Vella treatment which I was convincinly told would reduce celulite, tighten and rejuvinate skin on front & back of thighs, stomach and flanks. I went to my appointments every Saturday at 10:00 for 3 hours each session,,,,,the same tech worked on me each week,,,,,after the 7 treatments we were still not getting any results,,,,they measure, take pictures and document before each treatment,,,,,my tech said she doesn't understand why I have made no progress and would speak to the manager "Chelsea" and get back to me,,,,,after a week I heard back and they said they decided to give me 3 free sessions and do not understand and admitted I had shown no results,,,,,,,,i showed up for all three extra treatments and still No results !! ,,,, I made numerous calls (which I can prove from my cell phone bill),,it took a week at a time of everday calls to get chelsea to return my call, i did not ask for a full refund I simply asked for a partial refund of $1,500 to $2,000 ,,,,,,after weeks of back and forth conversations with Chelsea, she said she was sorry that they could not offer any refund and could only possibly give me another treatment. she said I signed a contract and that myself and the company enetered into my treatments in quote "GOOD FAITH" that the treatments would work on me, therefore they will not honor any kind of refund !! ,,,,,,i could have in "good faith" had them do the treatments before I paid, but companies do not run on good faith, they run on money ,,,,,,i paid $4,100.00 for something that did not work . The last conversation I had with her was in regard to the last statement above and I told her that is not satisfactory and why would I go for more treatments if it doesn't work At All ! she said she would have her regional manager call me. I told her I expected a call back within 24 hours and it has now been over 3 weeks ! every time you call the office you get a voice machine and have to leave a message or if someone does answer the manager is always in a consultation and even if I call daily and leave messages it takes weeks to get a call back ! yet when I went for my first consultation and showed interest, I was getting continuous calls to come in and get it done ! .....i have been in sales and marketing and customer service for 14 years and am amazed at the indecency of this company and their unwillingness to make good on a service that did not work at all ! and they have records and documentation to prove it ! in addition to the fact that my technician and even the manager has repeatedly acknowledged the fact that their treatment did not work on me ! ,,,i have done research and see many shady complaints on this company online and I am extremely upset! ,,,,, again I simply asked for a partial refund because I know they tried and took time and cost to do the treatments on me even though that is like still giving them $2,100 for doing nothing .....i truly had No results and paid over $4,000 cash. I am a single mother of three kids and worked very hard to save up money to try and do something to make myself feel better about me and now along with no results I cannot get anyone from the company to acknowledge my issue or return a call,,,, I simply get, well we are sorry but we entered into it with good faith and tried !!
please let me know where to go from here or what to do!
Comments:
Posted by Skye on 2010-11-27:
Ask any doctor, the only cure for cellulite, is liposuction. You cannot get rid of liposuction with these types of treatments they gave you. I'm sorry you spent all your money there, because you probably could of found a board certified plastic surgeon who would of performed lipsuction on you, for what you paid them. Also, some people have a tendency towards cellulite even at a young age. The best way to prevent it, is healthy eating, daily exercise, and remaining a good healthy weight. Also yoyo dieting brings it on, because fat never goes a way, and it comes back with a vengence when you gain weight and loose weight over and over. Just imagine your skin like a rubber band, what happens when you keep stretching it out, it looses its elasticity. But like I said, some people are prone to it, due to genetics, no matter how thin they are, or how young they are.
What does your contract say if you are not satisfied with your results? Is there an absolute guarantee if you're not happy, you get a some type of refund? Nothing wrong with wanting to feel better about yourself, but these places prey on people who are feeling a little down, and that's how they reel you in. They can plump up the skin with those treatment, but the actual cellulite stays.
What does your contract say if you are not satisfied with your results? Is there an absolute guarantee if you're not happy, you get a some type of refund? Nothing wrong with wanting to feel better about yourself, but these places prey on people who are feeling a little down, and that's how they reel you in. They can plump up the skin with those treatment, but the actual cellulite stays.
Posted by ript on 2010-11-27:
The treatment is not guaranteed. Most people see a noticable difference in the appearance of cellulite gradually with this treatment, usually after 6 treatments.
Posted by HellionDeadwoman on 2010-11-27:
No treatment for anything is ever guaranteed. There is a reason we are all told many many times to READ everything BEFORE you sign it.
Posted by werelucky on 2010-11-28:
Take them to small claims court for the full amount. I think it should be under $100. List everyone who treated you or talked to and see what happens.
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