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Budget Truck Rental Complaint - Never Rent A Truck From Budget - Truck Rental
Complaint
Never, ever rent from Budget. After reserving a truck, traveling 200 miles with my family to pick up some furniture from my in-laws, Budget had over booked and had no truck. In fact, they said they had five reservations for three trucks, and that I merely reserved the rate not the truck when I made my reservation. Unbelievably, they then charged me as a no show. Sounds like they thought I was reserving more than the rate. Customer service was horrible.
No effort was made to make good. Thankfully Penske had a truck. They were far more professional and customer oriented. Budget just didn't care.
No effort was made to make good. Thankfully Penske had a truck. They were far more professional and customer oriented. Budget just didn't care.
Comments:
Posted by werelucky on 2010-11-28:
Funny, I had Penski stiff me for a truck the last time I moved. Not even an apology from them. I guess since they didn't charge me as a no show I should be happy.
Posted by Anonymous on 2010-11-28:
LMAO. Seriously? Some companies are just pitiful any more. So they charged you for a no show on a truck that they didn't have in the first place? Are you kidding me? It sounds like something you would see on a movie!
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