AirTran Airways Complaint - A Labyrinth of Rudeness
I have always had good experiences with AirTran in the past (or so I thought); Maybe I wan deluded by the ridiculously low fare from Dayton, OH to Baltimore, MD. Well, it's low for a reason. One instance of particular dissatisfaction stands-out to me.
Several weeks ago I took my usual route from Dayton to BWI to the Capital to attend Jon Stewart's Rally. I was very excited and had a great time, but when I got to the airport, the check-in attendant leisurely took my information and started chatting with a co-worker even though I knew my flight wan close to boarding. When she handed me my boarding pass, all the information (Gate #, Seat #) had question marks where the information should have been, and in response to my desperate look she said, "Oh, just talk to the gate attendant.. person... thing." WHAT?
I make my way through security to find no one at the gate desk, though there in an AirTran worker taking boarding passes for the adjacent flight. I tried to get his attention several times and he ignored me completely, finally saying "I'm busy, ma'am." and going back to taking the boarding passes. I persisted, though, telling him I needed to be on the flight at the adjacent gate and he didn't even look me in the eye but said, "The doors are closed." WOW! Really helpful! Not.
When I finally did find a functioning AirTran desk, the FOUR (4) workers there were all chatting with one another and when I came to the front of the line, the girl said, "Um, I didn't say I was ready for you." At this point I wan so frustrated I thought I wan going to cry. You know those angry tears? Yeah. But I explained my situation anyway and she said I could either be put on stand-by for a flight that she knew was over-booked or I could buy a ticket for the next day and pay an exorbitant flight change fee. No empathy, no questions.