America Online Complaint - Cancellation of AOL service
GEORGIA -- I do not believe what I just went through while trying to cancel my account by phone at AOL. The person I was talking to ended up being unbelievably rude. At first things were OK. She asked my why and to which ISP I was switching. She kept giving me reasons to stay with AOL and I kept telling her that I had studied the situation and decided to go with another company. She kept hassling me to stay with AOL and I told her I did not want to discuss it anymore because I had made up my mind but she started talking back to me. I am shaking so badly that I can hardly type this letter. She kept bringing up stuff and trying to make me feel stupid. This went on for several minutes and she would not acknowledge that my account was cancelled so I hung up and ended up canceling by letter. This is totally unacceptable. I wrote a letter to management about this but they never apologized for the bad experience.