Plano 75024 Walmart Complaint - Worst Customer Service
PLANO, TEXAS -- I live within walking distance of the Walmart in zip code 75024 but I have given up on shopping in that store. I've complained to the manager and assistant managers numerous times over the years to no avail regarding the lengthy wait times in the check-out lanes and the fact that only the minimum number of lanes are open at any given time. It doesn't matter what day of the week or what time of day I shop in that store - the very minimum number of lanes are open. Check-out lines will be backed up 8-15 people deep. Spending 25-30 minutes waiting to check out is not unusual. The self-service lines are a joke, too. In the meantime, I occasionally shop at the Parker Road/North Texas Toll Road store and NEVER have to wait an unusual length of time in line. Additionally, the employees are friendly and smile - unheard of at the 75024 store.
My most recent complaint to one of the front end managers was met with some excuse about not being able to get reliable employees; however, there is only about 7 miles between the two stores. Why can one store manage to obtain adequate staffing and another cannot? I suspect it has to do with the management of the stores. Or...is the store manager's annual bonus attached to salaries? One has to wonder.
Bottom line for me...Target is right down the street or I can shop the ads for other grocery stores. My time is valuable and not worth the savings I might get at Walmart. And, I suspect, as the economy improves others will follow me. I'm done with Walmart.