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Suddenlink Complaint - Melissa, TX Stay away from Suddenlink - Internet / TV
Internet / TV - Complaint
MELISSA, TEXAS -- For the Melissa TX community. I left AT&T for Suddenlink thinking that I would have a faster connection to the net. Uh,.. No! I purchased the 10mb package with HDTV service and have been monitoring the stream for quite sometime now. They have over sold the node they use here in Melissa along with many other county's and or restricting bandwidth for profit margins. I have called about this issue for quite sometime now with no resolve. They sent out a tech to look at the lines and even replaced one going to the house. This did nothing to fix the issue. The 10MB stream that I have purchased actually fluctuates from 2mbs to 5.51MB at best. They are lying, stealing, and taking advantage of those who do not know how to check their speeds. My advice if you go with suddenlink.
1st. If all you do is email and brows a page or two - Get the smallest package you can. Don't get suckered into something overpaying for what you don't need. Wont matter anyway, because you will pay for a stream that does not exist.
2nd. Gamers? Uh.. RUN!! Ha Ha! I'm a gamer myself. You will lag intermittently, stream will bog at rush hour when everyone gets home. Cut in and out of chat channels and most of all, there's a good chance you will not even be able to log into your Xbox / PS3 accounts. I know 10+ sounds great on paper, but trust me. That 6MB connection you might be on now is going to beat what they will REALLY give you.
3rd. Love Netflix? Yeah me too! well get ready for a lot of stop action. With the fluctuation, your movie will degrade and upgrade quality while you are watching. Oh, it gets better! It will stop and or lockup!
This is not a worthy Internet company. Keep in mind that I say Internet. The TV portion was not to bad. Had not had any real issues with it. The menu sucks though. Well, There is my 5 cents. Take it or leave it. And if you leave it.. well I guess Suddenlink will get your 5 cents... X 10,000. I know we are limited to what we have out here in Melissa TX, but do yourself a favor. Stay with AT&T. It is not worth the headache.
1st. If all you do is email and brows a page or two - Get the smallest package you can. Don't get suckered into something overpaying for what you don't need. Wont matter anyway, because you will pay for a stream that does not exist.
2nd. Gamers? Uh.. RUN!! Ha Ha! I'm a gamer myself. You will lag intermittently, stream will bog at rush hour when everyone gets home. Cut in and out of chat channels and most of all, there's a good chance you will not even be able to log into your Xbox / PS3 accounts. I know 10+ sounds great on paper, but trust me. That 6MB connection you might be on now is going to beat what they will REALLY give you.
3rd. Love Netflix? Yeah me too! well get ready for a lot of stop action. With the fluctuation, your movie will degrade and upgrade quality while you are watching. Oh, it gets better! It will stop and or lockup!
This is not a worthy Internet company. Keep in mind that I say Internet. The TV portion was not to bad. Had not had any real issues with it. The menu sucks though. Well, There is my 5 cents. Take it or leave it. And if you leave it.. well I guess Suddenlink will get your 5 cents... X 10,000. I know we are limited to what we have out here in Melissa TX, but do yourself a favor. Stay with AT&T. It is not worth the headache.
Comments:
Posted by Suddenlink Help on 2010-11-29:
Hi - My name is Tina and I am with Suddenlink. I am very sorry to hear about the internet speed issues you have been experiencing. I would be more than happy to take a deeper dive into these issues and see if there is something else we can do to provide you with the level of service that you have subscribed to. Please feel free to contact me at tina-AT-suddenlink-DOT-com for further assistance. Thank you.
Posted by 302z28 on 2011-10-22:
I also think Suddenlink has oversold their node. With the tool they recommend (speedtest) to check speed I rarely get above 6mps. I absolutely do not think I am getting the speed that I am paying for. I dropped the TV service quite a while ago over quality issues and went with DTV. If I didn't hate DSL so much I would give AT&T a call.
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