Walgreens Complaint - Walgreens Stores Cheat Customer - Pharmacy

Posted by Skye on 2010-11-29:

Drop Walgreens. They do not deserve your business.

Posted by idontthinkso on 2010-11-29:

The local news desk might like the story if it's a slow day..

Posted by Venice09 on 2010-11-29:

I don't think Walgreens does this on purpose, but I do agree that the manager treated you terribly. He left you no choice but to scan your card again if you wanted the medication. I can't believe he's refusing to return your money. Going to the local news might be a good idea.

Did your bank have any suggestions?

Posted by yoke on 2010-11-29:

Since your bank can see that it is a duplicate transaction can't they remove one of them.
Have you tried contacting the main office and tell them what is going on and how the manager is refusing to refund the difference.

Posted by Anonymous on 2010-11-29:

Most places will not accept an online print out of your account in place of an actual bank statement.
You could contact your bank and see if they could give you a current statement from them. Mine does that if you ask. It would be worth a shot

Posted by Anonymous on 2010-11-29:

Wow, that manager seems like a real DICK. I dont even GET mailed statements any more, ALL if my banking is done online. I would have been PISSED TOO. I would have demanded compensation for my inconvenience.

Posted by momsey on 2010-11-29:

Horrible. I agree, call your local news station. Call Walgreens Corporate. If this guy is the general manager of the store, call the district manager. Call EVERYONE and don't stop calling until you get refunded.

Posted by bcd on 2010-11-29:

After the cash register was restarted, the manager could have (and should have) printed a duplicate receipt of the first charge. Or, when the store closed their daily batch, they could have issued a credit at that time.

This is a valid complaint and a good review.

Posted by terjoal on 2010-12-09:

So sorry this happened to you, but I find that contacting the corporate office usually produces quick results. Good lucj

Posted by rodandkathy on 2010-12-09:

Use a credit card for future purchases. That way if there's a problem you can dispute the charge and the money won't come directly out of your bank account. This is why I don't use my debit card.

Posted by Obsfucation on 2010-12-09:

Call your bank, they'll fix this for you. Better yet, go into your branch and talk to a live person.

Posted by Zeroedgel on 2010-12-09:

I would like to see this incident more widely publicized. I recommend starting with a letter to the editor of the most local newspaper followed by a letter to the consumer division of the Governor's Office or whatever it's called in that state. A quick notification to this person's congress persons would be helpful as well. Of course, all of this should be preceded with a letter to Walgreen HQ.

Posted by chrissiann on 2010-12-09:

That is why I don't use debit cards. Too much trouble can occur. Additionally someone can steak the debit card n drain the account. i use credit cards. Only time I use debit is on a separate bank account that I only keep a few dollars in.

Posted by dbtaylor on 2010-12-09:

Call your local TV station reference your story on this site and email the Wal-Green Corp office. Shine a BRIGHT LIGHT on this and demand a public apology along with some Wal-Green freebies.

Posted by 3marliz on 2010-12-09:

This kind of treatment against people who (seemingly) can't fight back, is infuriating. I have stopped doing business with companies after reading reviews like this.

We have done business with Walgreens for years and one bad apple doesn't mean all parts of the chain are like this. If there is anyway to post a follow up I would sure like to know how Walgreen Corporation deals with this person who waited on you. Another Walgreen branch might give you the name and address, or it could be found online so you could contact someone in higher management.

If you did that and Walgreens didn't compensate you, I would seriously consider taking my own business elsewhere to protest the way they treated you.

I'm not confrontional by nature, but have discovered that a person who makes a lot of noise about such things, is often heard. That person who treated you so irresponsiby should be fired. If you aren't given compensation, search for every complaint site online (they are out there) and keep making noise.

Posted by TL-Houston on 2010-12-09:

I am really sorry to hear that this happened to you. I get my prescriptions filled at Walgreens and have always received courteous, friendly, efficient service. Have you contacted Walgreens corporate? Try their website (walgreens.com) or call them 1-800-WALGREENS (1-800-925-4733). I am sure once you tell them what has happened, they will help you. The manager at the location you went to had no right to be rude to you. You did nothing wrong. I don't understand why their register couldn't tell them you did pay. Good luck!

Posted by srm on 2010-12-09:

I have had things like this happen to me. 1st. Contact Store Manager and get his assistance, he has power to correct problem. If no luck there, report the Walgreen to Corporate Offices as was suggested by others. Also report store to A. Better Business Bureau and B. Federal Trade Commission C. Regional Pharmacy Board in your area, try phone book or internet and D. Elder Abuse in your area. Such actions by Walgreens is 100% uncalled for, the Customer is Always given 1st priority & understanding, and if no one listens, they ought to be reported to the authorities in the order above. I suppose you could also report this problem to the Local Police while you are in the store, that may stir them up a bit. I am certain if you follow the above, you will get satisfaction in the fastest possible time.

Posted by srm on 2010-12-09:

Oh, I forgot an important one here. You can dispute any illegal charge (which this is) directly to the credit card company. They will immediately reverse the charge and dispute it following their procedures. You will win this case, following this and previous advice if followed through properly, I can assure you this. Do not give up, this store needs to learn lesson, and Walgreen's cannot afford a a black mark on their reputation so they will make it right or suffer because of it. Also you can leave complaints on the internet regarding their lousy service, and that also stays on their record for all to see indefinitely. In fact, they may beg you to remove it or something when they realize you are very strong and persistent.

Posted by tired of ripoffs on 2010-12-09:

I refuse to go into a Walgreens. I needed a prescription immediately, said the Dr. messed up on the prescription and they'd call him. That was at 4 pm. I called them at 7:30 pm about my prescription they said the Dr. never called back. I reached the Dr. and he called them correcting there mistake. I p/u the new prescription, got home and couldn't figure out how to get the liquid out of the bottle (the right amount), called them back they said well don't you have something to measure it with, NO. Had to go back, they gave me some type of plastic device that never worked and bottom line, they didn't care that I had to take this med immediately and in the right amount. I went to Costco the next day and they gave me an injector (for free) when I told them what I was going through

Posted by trmn8r on 2010-12-09:

The reason the store manager made you swipe a second time is that nobody knew if you actually paid. It makes more sense to charge you possibly a second time than to walk away without paying. If they did the latter as a rule, they wouldn't get paid at all most of the time.

The two parties (bank and company X) often don't want to go out of their way in disputes to help in any way, and the account holder/customer has to jump through hoops. Obtaining your bank statement is an example. Whether it is to prevent fraud or not, I don't know.

Posted by ok4now on 2010-12-09:

Manager (snip) needs to be smacked upside his head for treating you so poorly. I can understand that he wanted to confirm the payment. You took the time to get written documentation from your bank and proved that you paid twice. The "snip" should have promptly refunded your money with a sincere apology.

Posted by Ytropious on 2010-12-10:

Interesting. At my work it happens quite frequently that a computer freezes or shuts down in the middle of a transaction. If the customer got to the signing screen then the transaction went through. If the comp shuts down between the signing screen and the receipt print then we can look up the transaction in the computer and print them out a receipt. Funny that Walgreens can't do that but who knows.

In their defense, maybe this doesn't happen often at all. They can't risk giving you meds you didn't pay for if they don't have a way to check and make sure the transaction happened. Dispute the charge with your bank?

Lastly, I don't care how any employee or manager treats anyone, we don't need more out of work people right now. There's 2 sides to every story. He doesn't need to be fired just because of you.

Posted by HOCKEYLOVER on 2010-12-10:

Hi,i had an experience like this with shucks auto parts,took a bad starter back to them to be checked out they told me that there was nothing with it i
had sent my to exchange it,he came home and told me what they said,i called them and explained it was
the bendix spring that was bad they all but called me a lair,so i called corp. office explained what was wrong with it,they called the store and by the time i got there they gladly exchanged it for a new one.

Posted by zeldaz on 2010-12-12:

When I had a problem with Walgreen's I asked for the Manager's Manager's number, which happened to be the Regional Office. They didn't want to give me the number at first until I told them they could give it to me or I could get it online. They gave it to me. The Regional Manager did not like that I told her I would be calling Corporate if the matter wasn't solved. I did end up calling Corporate and all was solved with an apology from all involved. Being a senior citizen does NOT mean cowtowing to anyone! Do not be afraid to be assertive when it comes to your rights. You also could have contacted AARP for advice. They would walk you through a situation. You could also bring in a friend, there is courage in numbers. Stand up to bullies. If Mr. Snip starts in on you again, let him know you will not stand for Elder Abuse and you will be reporting his behavior to Corporate Headquarters and to your local Family Shelter. What he did to you, with what you have presented is Elder Abuse. He had no right to grab that medication from you. I also would have told him I would be calling the police and reporting him for abuse. Stand strong!

Posted by lorrwill on 2010-12-12:

I believe every word of this complaint. I base that on how horribly I have been treated at Walgreen's here in California. And calling the 800 number several times as well as sending several emails did NO good whatsoever.

I hope you have contacted your bank and have started the charge back process. This is the store's error, compounded by hostile staff who have no business dealing with the public.

To say that Walgreen's as a corporation sucks would be putting it mildly.

Posted by ocresearch on 2010-12-17:

Please don't argue with WALGREEN. you need to file a law suit and your attorney would not take any money until the case win. second; you'll win because you'd all the document which show that you paid.
Law sueing is the best
YOU'RE THE WINNER

Posted by MOMO5Ginger on 2010-12-18:

I used to think K Mart held the title of worst employees until I shopped at Walgreens.

Posted by jhny11735 on 2010-12-18:

He really needs to apoligize to you and then get a different job..one that he does not have to deal with customers.......

Posted by wsvoboda on 2010-12-20:

OMG~give me the link and I will personally call him.. what a horrible person he is...

Posted by wsvoboda on 2010-12-20:

OMG...I just called and a lady Doreen told me Mr. Martin was there and he got on the line. I told him I wanted to know why he double charges a customer and won't take care of the charge. He told me he was Andy and told me I could do whatever and hung up on me.
I called back and Doreen answered. I told her the guy told me he wasn't Mr.Jim Martin and that he hung up on me. She thought someone else had picked up and she told me she would page him. I asked her was there an Andy and she said he would not be in until 3pm. Then she said she would page Mr. Martin. I explained that he obiously did take the call and pretended to fake being Andy. She was getting me the Corp. number and then the line was hung up. I feel certain Mr. Martin hung that call up. I called back and agin he hung up on me.
Wow...everyone that reads this needs to file a complaint on this guy!

Posted by wsvoboda on 2010-12-20:

I just filed a formal complaint with Walgreens on Mr. Martin for lying and hanging up on me three times. There is something wrong with that guy......mentally!

Posted by Slimjim on 2010-12-20:

I would have hung up on you too wsvoboda. You have no business making those calls based on hearsay from an anonymous complaint site. Not challenging the original poster's accounts, but moreover your right to involvement to the level of harassing the staff of a business you've never been to based on something you read on the internet.

Posted by wsvoboda on 2010-12-20:

SlimJim ~ you have no idea what you're talking about...I tried to have a cival conversation with him and he was a liar before we even spoke. I've had the same issue with my account being double swiped from Walgreens as well. You are making a judgement that you don't know all the facts. Not only that I looked into this with someone else that is handeling this case and she is dead on right of what happened. So you should not jump to conclusions and take your own advise. This is no way to treat anyone!

Posted by Anonymous on 2010-12-20:

Give Slim a star. Make it a double.

Posted by Slimjim on 2010-12-20:

Have you ever been to this location wsvoboda? Ever done business with this location wsvoboda? Do you know the author of this post or any details first hand that gives you some credibility to involve yourself with a verbal argument with this location's manager?
If the answer to these questions are no, which it sure appears, then you have absolutely no business whatsoever calling this man and harassing this business. I know exactly what I'm taking about.

Posted by wsvoboda on 2010-12-20:

slimjim ~ my dealings aren't with you or about you. I explained earlier that I went into detail about this. You aren't even paying attention to what you're reading. I'm with a National Newspaper and I know what I'm doing ~ your assuming things.
I don't like people being taken advantage of and I have ways of getting information that you wouldn't. You need to stop assuming things. You could be this manager for as much as any of us know. This person did not post this to have someone come on here and fight with others. If you want to fight with other people take it somewhere else.
Thank you!

Posted by Slimjim on 2010-12-20:

I don't think you do. Curious, what do you do at this national paper? Calling a business blind and getting involved over an anonymous gripe site complaint? What reaction does a "pro" expect differently from this manager than us daft folk? I'm assuming a few things right now.

Posted by Anonymous on 2010-12-20:

Now who's assuming wsvoboda? How do you know Slim doesn't have ways of getting information just like or better than you? And FYI - if you're so good at accessing information, you would know what the rest of us know - that Slim is not the manager in question. National newspaper = National Enquirer?

Posted by BreezyBird on 2010-12-20:

slimjim and ript2010 does it really bother you boys that someone might know more than you? And wsvoboda thank you for trying to really help someone. There are enough people that tuck there tails and run just as the above that are attacking you. My thanks to you and for your trying to help!

Posted by wsvoboda on 2010-12-20:

Thank you BreezyBird....they don't bother me. I'm used to dealing with people that tuck there tails....lol

Posted by Anonymous on 2010-12-20:

What bothers me is some puffed up pompous *** who bluffs and bloats their bogus credentials when the professed professionalism is obviously a load of bull. Flipping it right back at you bird.

Posted by Fufu487 on 2010-12-20:

Threads starting to get a little ridiculous guys, don't you think? Call corporate. See what they do before going all media crazy about this. And I think calling the store if you're NOT the party involved is a bit extreme.

Posted by Slimjim on 2010-12-20:

Well as is obvious by wsvoboda's own retake, the manager basically made clear he wasn't even going to entertain discussing a customer service issue regarding one customer, to some unidentifiable unrelated different person whose business it was none of.
See, I would have figured that. Guess I'm not so out of it as accused.

Posted by Nohandle on 2010-12-20:

I believe Fufu487 hit the winning number here. Bingo.

Posted by Nate. on 2010-12-30:

My bank allows disputes as long as you tried to work it out with the company first. Tell them that the manager on such a date at such a time would not refund it, and they should be able to assist you in recovering the funds.

Posted by steven on 2012-08-06:

i work for walgreens and yes it is a missed up company what ever they promise the customers they are liars .