Dish Network Complaint - Cancelation Cluster - Customer Service
I cancelled my DN on October 10th and was waiting on my boxes to arrive to send back the two receivers. They never came. I moved and brought the equip with me and called DN to give them my new address. I waited two weeks and no boxes. I called again and was told that my address never changed and that the boxes were sent and returned because....I DON'T LIVE AT THAT ADDRESS ANYMORE. Huh...go figure. So, I give them my new address. The boxes finally arrive a day before I was going to call again to check my address (about 5 days since last call). I had received two automated phone calls threatening me to send back the equipment or they were going to charge my account for the equipment.
It is now November 16th (one day before I get my boxes) and I get a bill in the mail for $113 and some change. The statement has all sorts of numbers but doesn't make any sense to a non-DN employee and does not clearly describe what the charge is for. I figure it's for the receivers so I quickly pack them up and send them UPS with the handy enclosed return shipping labels. I call on Friday and find out that the charge is for service during October...yes, October--AFTER I had canceled. Really? So I sit on the phone in silence for five minutes while the CS representative is doing--whatever--on the line. She comes back and is still unsure of what the charge is. Then says "well, you already canceled so your account has a $30 balance." WHAT?! Yes, because I used those handy-dandy labels, I encurred a $15/per box charge. Ok. That's part of the deal I guess...NO! There is no other way of returning the boxes. You HAVE to ship them back UPS with those labels. The customer does not have a choice otherwise I would have dropped those suckers off at a DS dealer over a MONTH ago.
Thanks DN for your great customer support.