Spirit Airlines Complaint - Spirit airline employees are thieves
During my last travel to Peru I broke some ribs swimming at the beach in Lima and wasn't supposed to lift anything over 10 lbs. As my wife and I arrived at the airport in Lima to return home via SPIRIT AIRLINES January 16, 2009 we had a friend assisting us with our luggage and the security of SPIRIT allowed him to assist us inside the secured area until it was time to check in our luggage. All of a sudden we were confronted by many (SPIRIT) Security officers which acted very aggressive about our assistance. At the initial confrontation we were yelled at by them while a ticket handler reach across the scales and grabbed my black carry on suit case as security attempted to distract me. They made our friend leave and I was forced to load our suitcases on the scales without any asistance. Due to their weight policy our luggage weight had to be balanced. While I was having to adjust the weight in the suit cases I asked the ticket girl for my carryon she denied taking it but I saw her take it during the confrontation by security. Her sdupervisor came and supposedly reviewed video footage and claimed that their employees did not take the suit case. We were also advised that if we did not make it to catch our flight in time we would miss the plane and would have to purchase other tickets to fly back to US. But I was in so much pain having to load our regular suit cases on the scales because they made my friend leave the secured area and refused to provide us with assistance. I tried to complain to SPIRIT employees at Ft Lauderdale when we arrived there but we were told to file our complaint at Hartfield-Jackson so we did. I also sent a letter to SPIRIT AIRLINES explaining the incident and their response was they were sorry about my lost luggage and suggested that my homeowners insurance would cover the lost items in the suit case. My response is that I'm not a homeowner and if I were it wasn't homeowners insurance employees that stole my suitcase. Please use caution when traveling to and fro Lima via SPIRIT AIRLINES. I DOUBT THAT I'm the only one that this has happened to. But their employees stole my carry on suitcase in front of me and they still haven't offered to resolve this issue. I have been given a wild goose chase by the FAA and even the FBI won't get involved because the matter occurred abroad (outside US territory). I can't even successfully get assistance from the Peruvian Consulate in Atlanta. I will travel back to Lima next week via DELTA AIRLINES because the reason that I had chosen to use SPIRIT was because DELTA was constantly misplacing our luggage and had offended in 2007 and SPIRIT had cheaper rates. I suggest flying Delta to Lima. At least you'll eventually get your luggage. Delta might misplace your luggage and you'll at least get it back. That is more than I can say about SPIRIT. They stole my suitcase in front of me and are still calling me a liar.