Lowe's Complaint - Lowe's let down for carpet installation
MONROEVILLE, PENNSYLVANIA -- I finally decided on carpet from Lowe's. My husband and I went and picked it out to order on a Wed. night. There was a 72 hour installation promotion going on. The contractor for Lowe's called the next day (Thursday) to set up measuring and installation. The measuring was set up for Monday and then installation was to be the following Monday. When I asked about the 72 hour installation while on the phone with the appointment maker, they informed me that it was from the day after measuring because that's when they fax in the paperwork. Which would be Tuesday. Then they counted Wed. (Thursday was Thanksgiving), Friday, and Monday was the 72 hour window. I asked if there was anyway to come on the Friday before because we needed to move furniture and my husband would be away (I am pregnant). They stated they were booked. I stated fine. So they came and measured and told me they would fax in the paperwork and then I could go out and pay.
The next day (Tuesday) Lowe's called and gave me the estimate (about 75 extra sq. feet then we measured ourselves). They stated to come out to the store and pay. I went out Saturday of that week. When the Lowe's salesperson asked when they were coming I told them this Monday. When Monday arrived, I got a phone call from the installers to set up a date. I stated that they were supposed to be at my house TODAY. She said that the order wasn't placed so the installers didn't pick up the carpet on Friday but they could do it tomorrow. I stated that I was off work today and couldn't take off work again. I stated that I paid for the carpet on Sat. and nobody ever told me that I needed to pay by a certain date. She again stated I should call the store. But asked if I wanted to set up a date anyway. I stated no because I was cancelling the order. I called Lowe's and explained the situation. I stated I wanted a full refund. They stated that was fine. I explained that they were misleading with the 72 hour installation and that I should have been told if there was a date that the carpet needed to be paid for by.
Also, when I did go and pay, nobody informed me that I wouldn't be able to get the carpet installed that Monday. I am so disappointed with this experience. I will NOT be purchasing from Lowe's in the near future. I also am wondering how much of a headache it will be to get my full refund.