Oreck Complaint - Refusal of Service
GAITHERSBURG, MARYLAND -- I purchased my Oreck XL21 7 years ago. The company guarantees yearly check ups once a year for 21 years. They are suppose to clean and replace parts if need be. I have been taking it for 7 years into an Oreck store in Gaithersburg Maryland. The Kentlands Oreck store. When I brought it in last week for its yearly checkup the owner refused to service it unless I could produce a proof of purchase. I was confused since the previous owners never once asked me this. I did not have a receipt from something I purchased 7 years ago but assured them I was in their computer system and to just look me up by the serial number on the machine. Indeed I was in their system and showed I had been in last year for a check up. However, that did not satisfy them and they refused to service my Vacuum cleaner as guaranteed in the purchase agreement. I called Oreck headquarters and they still have not gotten back with me, even though the lady on the phone said there should be no reason why the merchant shouldn't service the vacuum cleaner. I have left 3 messages and wrote them an email and still nothing has been done. In the meantime I have been complaining to neighbors about this and come to find out a couple of them have had similar problems with Oreck. One of my friends leant me her Dyson's vacuum cleaner and I don't know maybe this is a blessing in disguise but I fell in love with Dyson's vacuum cleaner and just purchased it. If you are thinking about an Oreck keep in mind I had a lot of problems with the belt coming off too, but because they replaced it free I didn't sweat it. Save yourself a headache buy Dyson.