Apria Healthcare Complaint - Bad, Bad Customer Service!
CHICAGO, ILLINOIS -- I have been trying to get a major billing issued resolved with this company since 2009, no joke! I was prescribed home oxygen equipment for pneumonia in 2009. I needed it for only one week. It is almost December of 2010 and they are still billing me for this equipment that was picked up! I have spent so much of my valuable time on the phone with people in India trying to get this resolved it is ridiculous. Finally after several months & several phone conversations with people I can hardly understand I'm told the situation has been resolved and I would be issued a refund check; which I got. But today I got a bill in the mail, ARE YOU KIDDING ME for the exact amount of the refund they issued me! Against my better judgment I made a phone call; no make that 3 calls, over my lunch break and finally when I get an American I can understand she puts me on hold which resulted in a disconnect.
I really wanted to cry, this is so not about the money I have never in my years dealt with a company run like this...... incompetence is what comes to mind, beware!