Home Depot Complaint - Home Depot Installation is a SCAM!
I ordered a complete house flooring install from Home Depot after comparing with other companies. It was over $5000. They were so nice up front and sent someone out to measure the house. I notified not only Home Depot but also the measurement company that we had one room that was badly soiled from pets due to keeping them in there during an ice storm outtage while we were at a hotel. Both Home Depot and the measurement company made no issue of this fact up front. They gladly accepted my money for the job. Then the trouble started. First of all I got no call to set up the install. I called and the lady said oh sorry I thought you had been called. There is some confusion I will get back to you on that. So she did call back and they were scheduled to come out on a Monday between 8 and 10 am. I finally got a call that Monday about 930 saying they would be late because they were doing another job. The installer which was one man for a full house didn't show up until 1200. My husband and I both took off this day. He shows up and starts remeasuring the whole house telling me we'd need new items for the install. Then he says I will need to go by felt pads to keep the floor from getting scratched. I ask him where to get those and he says "Lowe's". This was a man representing Home Depot!!! So he tells me he needs to go out to his truck and make some calls because he's got to do some renegotiation because he wasn't getting paid enough for this job. Then he comes back in and I asked him point blank "Are you going to leave me hanging with concrete floors?" and he said "No ma'm we will get you taken care of." He then went to my bedroom moved all of the furniture and took my bed apart. After that he came in and said he needed to run to Lowe's (again he works for Home Depot) and get some supplies. Meanwhile I call Home Depot and they tell me because of the soiled carpet they will not do the job. So I have to remove it myself if I want it done. Well it's now 230 pm and my husband and I have wasted a day off work and can't take any more time. I told Home Depot this should have been made aware to me up front and that both the measure company that assigned this man to the job and Home Depot were aware of the situation. The operations manager at Home Depot was very unapologetic. She had a very uninterested attitude. When I asked for my money back of which I paid in cash they told me it would take 3 weeks to get it back by a mailed check because it was policy. I asked the ops manager again if she could call a higher manager and she said well no they are in conference calls. I said "All of them" and she said yes. I said when will they be done. She said 4 pm. So I told her to call me back at 430. Strangely they were finished well before 4 pm. But now the story was that they could give me back cash but it may take up to 3 weeks for the store to acquire that much cash.
After talking to the store manager and asked for the regional manager to call me which still has yet to happen I am finally getting my cash back. I called Lowe's and they immediately said yes we want your business we have no problems with the install and we will be out there to do it as soon as you sign the contract.
Lesson learned: Home Depot takes your money but then tries to get away with doing a half way job. Never again will I shop at Home Depot.
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