AARP Medicare Complete Complaint - Block on My Card - Prescription Benefit
SALT LAKE CITY, UTAH -- I have AARP Medicare Complete (Group/Retiree Plan which has a prescription component).On my way home from the Dr. I stopped at my local drug store to get prescriptions filled. It seemed to be taking ages and finally the young man behind the counter told me that he couldn't get an OK from United Health care(provider of AARP MedicareComplete)--they said there was a block on my card. OK. I was feeling lousy and anxious to start the medications so I went home and got on the phone. The number the druggist had given me was wrong. Another number provided. Called again, went through an extensive menu, finally got a human who informed me that this number also was wrong. I was directed to wrong number after wrong number--an hour and a half worth. Nobody could tell me why my card was blocked or who had blocked it. Finally, someone determined that it shouldn't have been blocked and told me this would be corrected in 48 hours. 48 hours!!! I needed my prescriptions before then! Finally, a nice woman called Debbie H got the time frame reduced to two hours but she couldn't tell me why this had occurred in the first place. She told me she'd mail me a complaint form, which I am still waiting for.
Compared to other problems I've read about, this is minor, but it was an inconvenience
that showed me that their systems are screwed up!