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SunTrust Bank Complaint - Terrible customer service - Auto Loan
Auto Loan - Complaint
VIRGINIA -- I called Suntrust to inquire about making a principle payment to my auto loan. I was told I could do it over the phone for a fee and simply needed my account and routing numbers. I got off the phone moved money from another financial institution and gathered all the account information as directed by the Suntrust representative However when I called back I was now told that I could not make a principle payment over the phone with no explanation as to why I was told otherwise 30 minutes earlier. I am taking my business to another bank and am refinancing with another institution. It is frustrating to deal with a bank that does not know what they are doing and puts the inconvenience on the customer because of the banks lack of competency. I left doing banking with Suntrust years ago and now I remember why. I will never get my business again and I am beyond frustrated with the incompetence that I have had to deal with. Jon DiMaggio
Comments:
Posted by yomama on 2012-04-28:
maybe i'm not understanding you fully.... you couldn't make an auto payment over the phone? Use billpay with whatever bank you have.... problem solved.
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