Ashley Furniture Complaint - Can't depend on them or trust them
HOOVER, ALABAMA -- I purchased a living room set in Hoover, AL over $1400+ for it. Was told we could pick it up at the warehouse last Monday (11/22). So I removed all our old furniture, cleaned the carpets, in expectation that we could get our furniture. When we called the warehouse they did not have it and did not know why we were told we could get it(Luckily I called before driving the 30 minutes to their warehouse). We had to go through Thanksgiving Holiday with no furniture. Then last week we were told it would be delivered Monday or Tuesday - free of charge (like that is a big deal to deliver free - we spent more that 1,400 it should be free of charge anyway - I don't know of any furniture stores that charge for deliver if you spend this much money) Now we are being told it will be delivered this Thursday. I called the sales lady (Marie King) that sold it to us trying to figure out when we would get it - and she was so unprofessional on the phone with me - saying uh huh, yeah, umm, and the whole time smacking in my ear - she was either chewing gum or eating. I told her I had MS and we are having to sit in lawn furniture, which I can only sit in for a little while, due to it making my legs go numb and she could careless!!! She referred us to ValErie a scheduler from the warehouse - One I think she should of handled this since she was the one that sold it to us, instead of leaving a voicemail for someone to call us back. That is all we've heard call the number and if no one returns your call let us know. This is the 3rd time now we have bought furniture from Ashley and the worst and will definitely be our last time!!! If I didn't think we would have to wait weeks to get our money back, I would ask for a refund now. I would not recommend the Hoover, AL Ashley store to anyone.