Cox Communications Inc Complaint - Toshiba Modem PCX1100U
CHESHIRE, CONNECTICUT -- I thought I was going to lose my mind! I had Internet access at the speed of light one day &
slower than dial-up the other. I could not troubleshoot the root cause? The inconsistent behavior had no pattern at all? I contacted the Cox 800# and the sent out a technician. The technician told us several things that could be the problem. All the suggestions had nothing to do with Cox, but suggested my software, Firewall, cable wire, PC location....
I had checked all of these so I was quite upset. A few days later I requested another technician to come out. This gentlemen was a bit more informative. He said that he has seen the problem I was having with several customers that owned the Toshiba PCX1100U Modem. He indicated that the Cable Modem I purchased through Cox "Toshiba PCX1100U" is no longer receiving updates from Toshiba. He said that Cox continually sends out network updates and since Toshiba is no longer upgrading it will not synchronize properly.
He said that until Cox determines this Modem to no longer be compatible I would have to keep it or buy a new one. If they stated it to no longer be compatable, they (Cox)would be responsible to give me a new one. After a bit of talking he managed to get his boss to agree to replace mine for free.
What concerns me is that others may be going through this as well. Additionally, the modem is
still listed as compatible on their web site!( http://support.cox.com/sdccommon/asp/contentredirect.asp )
I have not had any issues with Cox outside of this, but I would hate to think that someone else
may also be suffering with this mess.
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