Spirit Airlines Complaint - Sprit Screws it up AGAIN
MIRAMAR, FLORIDA -- Today, I was scheduled to fly from Atlantic City to Ft Lauderdale. I arrived at the airport, after waiting in line for about 30 minutes, I was escorted to a check in kiosk, the agent entered my confirmation, and with a sigh told me that my plane had been 'downsized' and my seat was no longer available. When I asked why, she said I would have to talk to a ticket agent. So I stood there another 10 minutes, and finally got the attention of an agent who told me to wait as there was others in line. I told her that I was brought to her by her coworker, and she needed to address my problem as I had to call and get my ride home back to the airport. She looked up my information (again) and told me the same thing, but did add that if I had purchased the seat online (rip off) I would have a seat. She then asked if needed to 'help me' with other options... as I thought it was her job to do so I said sure... next flight would be 7PM... it was 9AM... she then added that I needed to purchase the seat to ensure that I would get on that flight. I was flying in the morning because I had an appointment that afternoon in Miami, and the 7PM option would not work. I asked for a refund... which I was given. While all of this was going, I realized that there were several people in this situation, and actually over heard another passenger offered an earlier flight than I was.. go figure... anyway she cancelled my flight and told me I would be refunded... I asked for a receipt, she said she could get one now that the flight had been cancelled?? Another agent was then called in to figure out how to get me a receipt... I figured that if my seat on this plane had vanished, so would my refund with out proof!
This is the last time I will fly 'Greyhound Bus of the skies'... Oh one more thing... last time I came home from Lauderdale I found a beer bottle in the outside pocket of my checked bag...anyone else find a surprise?
I did find a direct contact to the Manager of Customer Relations in Miramar, Corperate...
I called and emailed no response yet... I will update when (LOL if ever I hear from her)