Ygnition Networks Complaint - INCREDIBLY BAD SERVICE - INTERNET

Posted by Alain on 2010-12-01:

I looked at some of the ratings for Ygnition on a few different websites and all of them were unsatisfactory.

Posted by MikeL DISH on 2011-01-07:

Hello, this is Mike LeMar with DISH Network customer service. I'm sorry to hear about your experience with our service and would enjoy the opportunity to discuss with you. If you elaborate on what was unsatisfactory about the service you were given, I would be more than willing to pass along any feedback you have to management. In regards to the cost of the equipment return, our customers are not required to use our shipping labels to return our equipment back to us, but we provide them to you as a discounted option.

Posted by gapperpa40 on 2011-02-11:

I was a Dish Network customer for 4 years now and had my service bundled through Century Link- but Dish Network was not being affiliated with Century Link any longer and I was not able to get the bundled price any longer and I called to complain about it and they told me it was my tough luck. To make matters worse - they said that I signed up for FREE HD for life and that put me into a 2 year commitment and that I would have to pay $200 to cancel my account (which I found out AFTER I had switched to Direct TV since they were working with Century Link). Well, I got a bill from Dish Network for the $200 - and I have called 4 times to get them to see me some boxes and they haven't sent them (I have not received any boxes but no further bills (except for the 1 for $200). Do I have to pay for this bill? Am I going to be charged for not returning the equipment?

Posted by gapperpa40 on 2011-02-12:

Dear Mike,
I continued to have ongoing issues with Dish Network. 1) I was upset that Dish Network was no llonger affiliated with Century Link and this created a higher price for me to pay for a bundled package. I wanted to reduce my bill because of this and did contact Dish Network first to see how to lower the bill and they had no suggestions on how to lower my bill. I then contacted Century Link and they explained that they were no longer affiliated with Dish Network and could not do anything about lowering my bill - and they said that they were affiliated with Direct TV and that I could have my service bundled (thus having a cheaper bill). I was not told that applying to HD for life committed me for a 2 yerar contract - and no one told me that over the phone. And then they sent me a $200 cancellation fee. I do not want to pay the bill.
They keep telling me that they are sending out boxes which I have never received and I have called them 4 different times now. I would send them back in my own box - but what address should I use? I don't want them anymore. If they do not send me out a box - will they eventually chare me for not returning the equipment?

Posted by tackettsophia on 2012-03-02:

How about charging the customer forty six dollars because they moved their billing cycle ten days up. And a dollar fifty for sending you a bill. Now, we are responsible for their billing? just plain greed. Shame on you, Ygnition...constant signal loss...and more money please!!!