Quest Complaint - Very Bad, Unethical Business Practices and Customer Service! - Internet Service

Internet Service - Complaint

Review by JFisher on 2010-11-30

SEATTLE, WASHINGTON -- I have had the worse experience with this company from the very beginning. It all started when I tried to cancel my service last March due to them always raising the price on me for some additional charge or whatever each month. If you don't carefully review your bill each month, they will raise the rate without any notice. I shouldn't have to review my bill every month to see if they are charging me correctly. I live in an apartment complex and they offer a lower rate for internet service so I called Quest to cancel last March. They transferred me to there special department "Loyalty" after numerous attempts to ask me why I would cancel, to consider, put me on hold numerous times, etc. Finally the Loyalty dept. said she would give me a rate of $25 no additional charges, no contract, etc. per month. I made sure I asked every question before agreeing. She also gave me her extension and email. I have tried contacting her afterwards, she does not work in that dept. Funny, no one can find her??? Needless to say, they have me now in a contract, raised the rate from $25 to $30 and now $40!!! Will cost me $200 to get out of the contract. So rude when I call and they transfer me to the Loyalty dept.

Sounds like they are kids in charge. Wouldn't allow me to talk with anyone and just stated, "NO" you cannot get out of your contract. By the way lady, we no longer have contracts for our customers he tells me. Cannot believe this, it is suppose to be a professional company??? PLEASE, PLEASE DO NOT GO WITH THIS UNETHICAL, ILLEGAL CORRUPT COMPANY. What is this country coming to?? Please forward to everyone you know..