F.Y.E. Complaint - F.Y.E. Sells Defective/Poor Quality Used DVDs/No Quality Control
CHICAGO, ILLINOIS -- I purchased a used DVD - After Dark Horror Fest III Slaughter from FYE. I only played this movie ONCE. It turned out to be a real dud. I attempted to sell this movie back to FYE, but was informed by Gxxxxx, the manager at this location, that FYE couldn't buy back the movie because it was SCRATCHED. To quote Gxxxxx verbatim, "this DVD probably came from one of our stores that closed and it wasn't checked". IT WAS NOT MY FAULT THAT THE DVD WASN'T CHECKED!!! THIS WAS THE WAY IT WAS SOLD TO ME! This movie played OK on my DVD player. SINCE THERE IS NOW A PROBLEM WITH QUALITY CONTROL, FYE needs to UPDATE their POSTED USED DVD POLICY TO WARN CUSTOMERS TO OPEN THEIR USED DVDS BEFORE LEAVING THE STORE TO VERIFY THERE ARE NO SCRATCHES. I had purchased DVDS from FYE in the past without incident. Since their Quality Control Department has gone AWOL and FYE NOW SELLS DEFECTIVE MERCHANDISE, I'll shop elsewhere.