Wal-Mart Informative - Service Plan Informative Complaint
CHICAGO, ILLINOIS -- The company obligated under the Plan in all states except Florida and Wisconsin is Asurion Service Plans, Inc. In Florida the
company obligated under the Plan is Asurion Service Plans of Florida, Inc. In Wisconsin, the company obligated under this
Plan is National Electronics Warranty, LLC.
Individually Wal-Mart has no control over the products being repaired. That is all done through Asurion. This "3rd party company" will be repairing your product not Wal-mart. So with that established please know that Asurions product care service is extremely slow. I had my 50" Samsung Plasma television removed by in-home pickup on November 4th. It is now November 30th and this morning I decided to call the insurance company, not Wal-mart to receive the current status of my repair. After calling multiple times and receiving a busy tone I finally got through and spoke with a representative. She told me that the parts needed to repair the TV were not available from the manufacture so they had to order them through Samsung. The current status of my repair was pending for parts going to the insurance company. Meaning that the warehouse fixing my TV for the past month have still not received my parts. Now that I'm furious I half-ass calmly asked for who I could call to look further into the issue (should of been anger management or coping with stress.) So she gave me the contact number for Wal-Mart product care representative. Upon contacting this agent I was informed that the repair status is complete and my product should of been shipped back... She decided that she would mark the account to be throughly examined by a specialist and they will find the actual status of the TV and I would be contacted within the next two days by a customer service representative
The bottom line.....
The plan can be worth the cost. Ive read many reviews about Asurion replacing TV's when the parts are no longer available, or even replacing a broken TV near the end of a 3 year service plan. But both of these good things have downsides as well. The value of TV's start to decline after being released. The longer you have you TV, the lower the value. Your TV might be covered for 3yrs but at the end of the 3rd year its only a fraction of what you originally paid for it. When they replace your TV usually they only credit the TV's current value. Condition of TV does not matter just the age. Secondly, when having the TV repaired it can take quite awhile to have it returned. For me, not having my 50" for a month is like missing my child for a month. I think about it everyday. Also taking into consideration that cable service is all digital, there must be a box to receive reception. Some cable boxes won't work correctly with a non hd-TV. This can create a problem for some.
I myself do not recommend any product care plans that are over a year. The plan desired would be a fully accidental replacement plan. Ex. Geek Squad Black Tie Protection Plan. This will replace the product no matter what or how the damage was caused. This is excellent coverage but your TV value deprecation will always happen. This is why I would stick with a 1-year replacement plan. ** After each year during spring cleaning, while taking the TV off the wall mount one runs a high risk of dropping and breaking the TV. The accidental warranty will credit this with the value of your TV of less than than 1yr. You value will be barely depreciated and your product will be replaced. The only thing that has to be purchased is another 1 year protection plan.
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