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Circuit City Complaint - City Assure-Circuit City Protection Plan Extended Warranties - Sony 57" Projection Tv with 2 Year extended warranty
Sony 57" Projection Tv with 2 Year extended warranty - Complaint
I bought a Sony 57” Projection Television in February of 2008, so I received a 1 year manufacturer warranty and also purchased a 2 year extended warranty for $179.99. Now since the City Assure Company has taken over the warranties for Circuit City now they are saying that my warranty expired in February of 2010. Last time I check 1 + 2 was 3 so my warranty does not expire until February 2011. Now since something is wrong with my television they don’t want to fix it states that they have done away with these warranties back in 2009. Well that’s fine but I want my money back for false advertisement and miscommunication they are ripping people off. I had bought a warranty for a surround sound system that I bought on a different day for $29.99 and they got them mixed up they said, how do you get something mixed up that was $179.99 for a television I paid $869.99 for and something that was $29.99 that I paid $119.99 for, these people are idiots. I am very upset because they are not fixing the problems on these warranties now. I was transferred like 10 different times and was told 10 different things. The one person states that the extended warranty was setup on day one for 2 years, who sets up and extended warranty on day one and extended warranty starts after manufacturer warranty runs out. I mean this is awful. I don’t think its right and if anyone has gone through the same situation let me know. I used to buy a lot of things from Circuit City but I am not recommending them or City Assure to anyone I know.
Very upset customer...
Very upset customer...
Comments:
Posted by unhappy999 on 2010-11-30:
I think most extended warranties start on day 1 not when the manufacture warranty ends. I also think most extended warranties are a waste of money because they always seem to have a reason why the problem isn't covered.
Posted by localgod on 2010-12-01:
Read the fine print before your purchase. Some extended warranties run concurrently with the manufacturer's warranty. This is done as an added bonus so that the consumer isn't required to deal with the manufacturer regarding warranty repairs (a big headache!). I do however recall that all Circuit City extended warranties ran concurrently; except for PC's, Notebooks, and Digital Cameras.
Posted by MDSasquatch on 2010-12-01:
I hate to beat a dead horse, but this is why I prefer COSTCO for my electronics purchases. they ADD 1 year to the manufacturers warranty at no charge.
Posted by Prince-Caesar on 2010-12-01:
Also, Circuit City is out of business. I wouldnt expect much help from a bankrupt company thats out of business.
Posted by bcd on 2010-12-01:
If a two-year warranty runs concurrently with the one-year manufacturer’s warranty, then it’s not a two-year extended warranty; it’s a one-year extended warranty. This is a dirty trick they pull at Best Buy too.
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